EyeROV Privacy Policy

1. Introduction

EyeROV (“Company,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://eyerov.com), use our services, and interact with our marketing campaigns across Google, LinkedIn, Meta, and other platforms.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

Lead Generation Forms

When you submit a lead generation form on our website or through LinkedIn, Google, or Meta ads, we collect:

Full name
Work email address
Organization/Company name
Organization type (Government/PSU, EPC, Energy, Infrastructure, Port, Other)
Your designation/job title
Asset type (Dam, Pipeline, Tunnel, Port, Bridge, Other)
City/Location of asset
Project details and requirements
Preferred date and time for project discussion
Any additional information you voluntarily provide

Direct Communications

Email correspondence
Phone conversations
In-person meetings and consultations
Feedback and inquiries

Account Information

Registration details for any account you create
Billing and payment information (if applicable)

2.2 Information Collected Automatically

Website Activity

IP address and geolocation data
Browser type and version
Device information (desktop, mobile, tablet)
Pages visited and time spent on pages
Referral source (how you reached our site)
Clicks, scrolls, and form interactions
Search terms used

Cookies and Tracking Technologies

Session cookies (temporary, deleted after browser closes)
Persistent cookies (remain on your device)
Web beacons and pixel tags
Google Analytics tracking
LinkedIn conversion tracking
Meta pixel tracking
UTM parameters and campaign tracking

Third-Party Data

LinkedIn profile data (when you click LinkedIn ads)
Google account data (when you use Google login)
Meta account data (when you interact with Meta ads)
Business intelligence databases (company information)

2.3 Information from Third Parties

Advertising Platforms: LinkedIn, Google, Meta share audience insights and behavioral data
Business Databases: Company information from business registries
Partners & Vendors: Service providers who assist with marketing and sales
Publicly Available Sources: Government registries, professional networks, public records

3. How We Use Your Information

3.1 Primary Uses

Lead Management & Sales

To contact you about your project inquiry
To send project proposals, scopes, and pricing
To schedule consultations and demos
To follow up on your interest in our services

Service Delivery

To plan and execute underwater ROV inspections
To provide technical consultations
To deliver inspection reports and documentation
To ensure compliance with your project requirements

Marketing & Communications

To send promotional emails about EyeROV services
To display targeted ads on Google, LinkedIn, and Meta
To conduct market research and analyze campaign performance
To improve our marketing messaging and audience targeting
To send newsletter updates and industry insights

Business Operations

To maintain accurate business records
To process transactions and payments
To manage customer relationships (CRM)
To prevent fraud and ensure security
To comply with legal and regulatory obligations

Analytics & Optimization

To understand user behavior on our website
To optimize website performance and user experience
To track advertising effectiveness
To improve our services based on user feedback
To segment audiences for targeted marketing

We process your information based on:

Consent: You have explicitly agreed to marketing communications
Legitimate Interest: We have a business interest in marketing our services
Contractual Obligation: Information necessary to fulfill your request
Legal Compliance: We are required by law to process certain information
Vital Interest: Information necessary to protect health and safety

Essential Service Providers

CRM platform providers (HubSpot, Pipedrive, Salesforce)
Email marketing services (Mailchimp, ActiveCampaign, SendGrid)
Website hosting and analytics providers (AWS, Google Analytics)
Payment processors (Stripe, Razorpay, PayU)
Customer support software (Intercom, Zendesk)

Advertising Platforms

Google Ads: Campaign performance data, conversion tracking
LinkedIn: Lead gen form submissions, audience insights
Meta (Facebook/Instagram): Conversion pixels, audience matching

Business Partners

Project partners and subcontractors (only with explicit consent)
EPC firms and engineers (for project-specific collaboration)
Regulatory agencies (when legally required)

Affiliates & Subsidiaries

IROV Technologies Private Limited group companies
Information shared only for business purposes

4.2 When We Must Disclose Information

We may disclose your information when required by:

Court orders or legal process
Government and regulatory agencies (Ministry of Defence, Coast Guard, etc.)
Law enforcement investigations
Protection of public safety
Prevention of fraud and illegal activities
Compliance with data protection laws

We do NOT sell, rent, or trade your personal information
We do NOT share data with unrelated third parties without consent
We do NOT disclose information to competitors
We do NOT share sensitive business details without explicit approval

5. Data Retention

Data Type	Retention Period	Purpose
Lead form submissions, Email communications	3 years	Sales follow-up
CRM records	3 years	Legal compliance, business records
Website analytics	26 months	Performance tracking (Google Analytics default)
Advertising cookies	Session / 1 year	Campaign optimization
Customer contracts	7+ years	Legal & financial compliance
Payment records	7 years	Tax and regulatory requirements
Opt-out preferences	Until revoked	Respect user preferences

Note: You can request deletion of your data anytime by emailing privacy@eyerov.com

6. Data Security

6.1 Security Measures

SSL/TLS encryption for all website data transmission
Password protection for accounts and systems
Firewall protection against unauthorized access
Data encryption for sensitive information at rest
Regular security audits and vulnerability assessments
Employee training on data security and privacy
Access controls limiting employee access to necessary data

6.2 Important Notice

No security system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security. You acknowledge the inherent risks of internet communication and agree to inform us immediately of any security breaches.

7. Your Privacy Rights

7.1 Rights Under Indian Data Protection Law

Right to Access: Request a copy of all data we hold about you
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restriction: Limit how we use your information
Right to Portability: Receive your data in a portable format
Right to Withdraw Consent: Opt out of marketing communications anytime

EU residents have additional rights including:

Right to object to processing
Right to lodge complaints with data protection authorities
Right to information about automated decision-making

7.3 Rights Under CCPA (California Residents)

California residents have the right to:

Know what personal information is collected
Know whether personal information is sold or disclosed
Delete personal information
Opt-out of the sale of personal information
Non-discrimination for exercising CCPA rights

7.4 How to Exercise Your Rights

Email: privacy@eyerov.com

Mailing Address:

EyeROV (IROV Technologies Private Limited)
Maker Village, Kerala Technology Innovation Zone
Kalamassery, Kochi, Kerala 683503
India

Response Time: We will respond to all requests within 30 days. We may need to verify your identity before processing requests.

8. Advertising & Marketing Compliance

8.1 LinkedIn Lead Generation Ads

Forms collect only information you voluntarily provide
Data is used solely for project consultation and follow-up
No incentivized or deceptive lead generation tactics
Compliant with LinkedIn’s Lead Gen Form policies
Data is not sold to third parties

8.2 Google Ads Compliance

Conversion tracking respects user privacy choices
Remarketing lists exclude users who opt out
Compliant with Google’s Data Processing Addendum
No collection of sensitive personal information
Transparent about data use across Google services

8.3 Meta (Facebook/Instagram) Ads Compliance

Meta Pixel tracking respects user privacy preferences
Custom audiences built from first-party data only
Compliant with Meta’s Platform Policies
No deceptive or misleading ad practices
Transparent conversion tracking

Cookie Banner: Our website displays a cookie consent banner on first visit

Your Choices: You can:

Accept all cookies
Reject non-essential cookies
Customize cookie preferences
Manage preferences in browser settings

Email Opt-Out: Every marketing email includes an unsubscribe link

Ad Opt-Out:

Google: https://myaccount.google.com/ads
Meta: https://www.facebook.com/settings/ads
LinkedIn: https://www.linkedin.com/psettings/account-privacy

9. International Data Transfers

If you are outside India, your information may be transferred to:

India (company headquarters)
United States (cloud infrastructure providers)
Europe (GDPR-compliant transfers where applicable)
Other countries where service providers operate

Standard Contractual Clauses and Data Processing Agreements ensure adequate protection under international law.

10. Children’s Privacy

EyeROV services are designed for business professionals only and are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided personal information, we will delete it immediately.

11. Third-Party Links

Our website may contain links to third-party websites (Google, LinkedIn, business partners). This Privacy Policy does not apply to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

12. California Privacy Rights (CCPA Compliance)

California residents have the right to:

Know: What personal information we collect and why
Delete: Request deletion of personal information we’ve collected
Opt-Out: Of the sale or sharing of personal information
Non-Discrimination: No price/service penalties for exercising rights

To Submit a Request:

Email: privacy@eyerov.com
Subject Line: “CCPA”

Verification: We will verify identity before fulfilling requests.

Legal Basis for Processing: Consent, legitimate interest, contractual necessity
Data Protection Officer: Not appointed (below threshold requirement)
Rights: As described in Section 7.2
Data Processor Agreements: In place with all vendors
Data Breach Notification: We will notify you within 72 hours of discovery

14. Data Breach Notification

In the event of a data breach involving your personal information:

We will investigate immediately
We will notify affected individuals within 30 days
We will report to relevant authorities as required by law
We will provide guidance on protective measures you can take

To Report a Breach: privacy@eyerov.com

15. Your Choices & Controls

15.1 Marketing Communications

Opt-In: You must opt-in to marketing emails
Unsubscribe: Click “Unsubscribe” in any email
Preferences: Manage communication frequency and topics at https://eyerov.com/unsubscribe

15.2 Advertising Preferences

You can control targeted ads through:

Google Ad Settings: https://myaccount.google.com/ads
Facebook Ad Preferences: https://www.facebook.com/settings/ads
LinkedIn Ad Preferences: https://www.linkedin.com/psettings/account-privacy
Your browser’s “Do Not Track” settings

Clear cookies in browser settings
Disable cookies entirely (may affect website functionality)
Use browser extensions like Privacy Badger or uBlock Origin

16. Contact Information

Privacy Inquiries & Requests
Email: privacy@eyerov.com
Subject Line: [Privacy Request / Data Access / Opt-Out]

Response Time: Within 30 days

Mailing Address:

EyeROV / IROV Technologies Private Limited
Maker Village, Kerala Technology Innovation Zone
Kalamassery, Kochi, Kerala 683503
India

Data Protection Authority (If in EU)

If you believe your rights have been violated, you can lodge a complaint with your national data protection authority (e.g., GDPR supervisory authority).

17. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in:

Legal requirements
Business operations
Technology and security practices
User feedback and industry standards

When We Update: We will notify you via:

Email (for material changes)
Website banner (for all updates)
Updated “Last Modified” date on this page

Continued Use of our website or services after updates constitutes acceptance of the new Privacy Policy.

18. State-Specific Privacy Laws Compliance

California (CCPA/CPRA)

Right to Know · Right to Delete · Right to Opt-Out · Right to Correct · Non-Discrimination

Virginia (VCDPA)

Right to Access · Right to Correct · Right to Delete · Right to Opt-Out of Targeted Ads

Colorado (CPA)

Right to Access · Right to Delete · Right to Correct · Right to Opt-Out · Right to Data Portability

Connecticut (CTDPA)

Same rights as Colorado and Virginia

Utah (UCPA)